|Title:||Member Solutions Specialist (Phone Representative)|
|Job Title:||Member Solutions Specialist (Phone Representative)|
|Client:||Financial One Credit Union|
Financial One Credit Union is seeking a Member Solutions Specialist to provide professional, personable, efficient service to members by phone.
Financial One isn’t like other financial institutions.
- We provide solutions to our members every day. Business or personal, big or small, we partner with you.
- We are continually learning and expanding services in order to best serve our members
- We save our members money every day while providing products and services other organizations can’t match.
- We have a long standing financial and volunteer commitment to nonprofit organizations in the communities we serve. We believe in this so strongly that our financial promise is emblazoned on the walls of our branches.
The Member Solutions Specialist will:
- Act as a primary phone contact for members
- Process phone transactions as requested, accurately and efficiently
- Ensure financial security by properly identifying all persons that conduce business via the phone
- Listen to member requests, identify their needs, and advise them of the Credit Union services that fulfill those needs
- Maintain an above average knowledge of the Credit Union services, explain them, and refer questions to the appropriate staff as necessary
- Support and work toward the common vision of the Credit Union
- Perform other duties as assigned
This is a great opportunity for someone who is good at and enjoys:
- Providing an excellent member experience
- Solving problems and seeing problems as an opportunity to WOW our members
- A stationary work environment
- Maintaining a professional and positive attitude during every interaction
- High School diploma or GED
- Strong written and oral communication skills
- General math skills
- Experience in a customer service position for at least 1 year