Job Openings >> Customer Service and Fulfillment Associate
Customer Service and Fulfillment Associate
Summary
Title: | Customer Service and Fulfillment Associate |
---|---|
ID: | 1192 |
Job Title: | Customer Service and Fulfillment Associate |
Client: | Vision Loss Resources |
Application Deadline: | N/A |
Description
Contract Production Services (CPS) provides contract packaging, assembly and light manufacturing services. CPS is a subsidiary of Vision Loss Resources, a nonprofit serving those with vision loss. The profits CPS generated provides the funding for the Community Center at VLR. We are currently recruiting for a core team member to provide customer service and monitor production for key clients.
Why work at CPS?
- Supportive, family-oriented culture
- 100% of profits support a nonprofit
- 4-day workweek
- Daytime hours
- Great location – 1936 Lyndale Ave., MSP
The Customer Service and Fulfillment Associate will be responsible for:
- Provide a high level of customer service; monitor phones, emails and faxes
- Advise customers of any changes to the production schedule
- Address and resolve customer concerns
- Monitor daily production for Abrasive Accessories program (KUTS) and other production as needed, including product quantity and quality per customer standards
- Order product and/or materials to maintain adequate inventory levels.
- Monitor and update customer pricing as needed
- Interact with CPS staff, vendors, and production to ensure efficient use of resources
- Process and ship customer orders within 24 – 48 hours, using MAX inventory system
- Coordinate general housekeeping, safety and training. Ensure OSHA compliance.
- Generate reports and maintain records per internal and customer requirements
Qualifications:
- 3 + years production customer service and/or shipping experience in a manufacturing environment
- Strong customer service and interpersonal skills
- Must be detail, organized and able to manage to deadlines
- Strong interpersonal skills and ability to interface with people at all organizational levels
- Ability to stand, walk, stoop, bend and carry up to 20 pounds on a regular basis Ability to operate hand and electric pallet jack
This opening is closed and is no longer accepting applications