Job Openings >> Fulfillment Coordinator - Little Free Library
Fulfillment Coordinator - Little Free Library
Summary
Title: | Fulfillment Coordinator - Little Free Library |
---|---|
ID: | 1477 |
Job Title: | Fulfillment Coordinator - Little Free Library |
Client: | Little Free Library |
Application Deadline: | N/A |
Description
Position Purpose: The Fulfillment Coordinator position is a full time position responsible for supporting the day-to-day operations of the organization. The Coordinator will be responsible for the packaging and shipping of products and libraries, assisting with inventory management, as well as serving as quality control for items leaving our warehouse. The position will serve as an integral part of the operations team, working to ensure that the highest levels of quality, efficiency, and productivity of fulfillment functions are achieved.
Key Responsibilities:
- Manage the packing and shipping of Little Free Library products and specialty items (lifting required)
- Manage inventory for all products, books, and libraries in a clean and organized fashion
- Assist with all incoming and outgoing shipping activities for products, ensuring accuracy, completeness, and condition of shipments
- Prepare and send fulfillment documents to suppliers
- Process damages and returns
- Provide clerical support for accounting staff
- Participate in internal system technical problem solving to include determining cause, recommending solution and following up to ensure resolution
- General warehouse duties as needed
- Serve as customer service back-up, providing excellent customer service via phone and email to Little Free Library stewards and supporters
- Maintain knowledge and mastery of various customer service systems and databases
- Process daily orders including preparing spreadsheets and packing slips
Required Skills and Characteristics:
- Extensive knowledge of Excel Spreadsheets
- Excellent written and oral communication skills
- Self-motivated with a proactive attitude toward work
- Likes to work within cross-function teams
- Strong organizational skills
- Ability to be flexible and work well under pressure in a fast-paced, multi-tasking environment
- Must be a "can-do” problem solver who is willing to take responsibility of fulfillment processes
- Personable with a customer service mentality that extends to staff as well
- Emotional maturity and adaptable to work load demands and requests
- Ability to utilize complete discretion while handling confidential and sensitive information
- A strong passion for the Little Free Library mission
Required Qualifications:
- Minimum high school diploma or equivalent; Associate Degree preferred
- A minimum of 1 year experience in an office setting
- Must be experienced working with a variety of technology platforms including but not limited to, Google Apps, Microsoft Office, Salesforce or other CRM, QuickBooks, shipping programs, and e-commerce programs.
- Experience working in a complex nonprofit organization is a plus
Physical Requirements:
- This job primarily takes place within an office setting
- Occasional travel expected
- Position is located at 573 County Road A, Suite 106, Hudson, WI. Flexible schedule.
- A valid driver's license and car is required for occasional local travel
- Ability to lift at least 50 lbs. on a regular basis
Little Free Library is an equal opportunity employer.
This opening is closed and is no longer accepting applications